HOW IT WORKS
Depending on the season, we are open either by appointment or walk in hours. We post our hours weekly on facebook and instagram. You can always text us at any time and ask what our weekly hours are. The absolute best way to get a hold of us is via text! That way we will have record and keep track of everyone especially during busy prom or homecoming hours, we will be able to get back to you between appointments. But if you'd like to call, we will be more than happy to talk to you! If you choose to send us a message on facebook or email, we will get back to you but it may not be for a few days. We love connecting with our clients on instagram but if you have a question please text us so we can ensure that we can get back to you.
The nitty gritty/What to expect at your appointment
When you come in we will typically ask you what occasion you need a dress for, or the date of your dance and which schools dance you're attending. It helps us greatly if you come in with even the slightest idea of what you're looking for. Having screenshots of some of our dresses you like also helps us find the specific dress, or dress style, that you're looking for. As of now we do not limit the amount of dresses you can try on when you come in, but we do ask that you only take about 3 at a time into the dressing room. Please remember to keep all dresses hung up, zipped up, and never laying on the ground in your dressing room so we can keep them in pristine condition. When you are done with a dress it goes on our return rack and we will put them away for you. We will always be there and available to help you find dresses in your size and style, but will let you choose a few on your own first because ultimately you know better than anyone what you like best! During the busy months January - May and September - November, it is helpful to bring a family member or friend to help you do up dresses, and for personal opinions. On the flip side, during the busy months we ask that you limit friends/family to one per person looking for a dress. If that is not possible we can make arrangements, just text us and let us know! On occasion, we get so busy that we have to share dressing rooms.. to be prepared in case you come on a busy day, we ask that you try to wear spanks and a tank top to try dresses on in for easy room sharing. And if you ever need us please, please, please, come find us. We are here to help answer any questions, do up your dresses correctly, measure for alterations, find accessories, take pictures, give advice, and opinions if needed!
Once you find your perfect dress and want to reserve it specifically for you for your night, payment is due at the time of reservation. We cannot put any dresses on hold. Parents do not need to be present for reservation, but it is reccomended. We have a contract to be filled out at the time of reservation and includes parent and student info. We take cash, credit, and debit cards for payment. Regardless of the form of payment, we do take a credit/debit card down for security purposes only, and dispose of it after the dress is returned in good condition. We get that number from every single person renting a dress before they may take the dress home, no exceptions. We cannot give refunds, an in store credit may be available depending on time of cancellation. Cancellation policy is printed in detail on the contract. Please read the contract at the time of reservation. You may reserve a dress any time in advance from a year to the day of! Rentals are typically 4 days. On a normal week pick up is the day before your event and is due back the monday after. We may change or extend pick up and return hours depending on the week! So make sure you are following us on fb and insta for all the updates! Rental times can be extended for occasions like weddings, cruises, etc.
If you have any other questions please dont hesitate to contact us! We look forward to working with you!